Welcome to Pime-Hive (pime-hive.com)! We are committed to providing high-quality car wash products to Australian users, and ensure that your orders can be delivered safely and quickly through a reliable logistics system.

1. Shipping and delivery

1.1 Processing time

All orders will be processed and shipped within 1-2 working days (excluding weekends and public holidays).

After processing, you will receive an email with a logistics tracking number so that you can check the status of your package at any time.

1.2 Delivery range

We currently provide delivery throughout Australia, including major cities and remote areas.

1.3 Logistics method and timeliness

We cooperate with many logistics service providers, including Australia Post, DHL, FedEx, etc. to ensure efficient delivery. The estimated delivery time is as follows:

Standard delivery: 5-10 working days

Fast delivery: 2-5 working days (additional express delivery fee required)

The actual delivery time may be affected by factors such as weather and customs inspection, please understand.

2. Logistics costs

Standard delivery: Free shipping for orders over $XX, $XX will be charged for less than $XX (specific costs are subject to the checkout page).

Express delivery: All orders can choose expedited delivery, and the cost will be displayed at checkout.

3. Order tracking

After delivery, we will send logistics information by email. You can click the logistics tracking link in the email to view the status of the package in real time.

You can also enter the order number on the **"Order Inquiry"** page of the website to track the progress of your order at any time.

4. Logistics problem handling

If you encounter the following situations, please contact us in time:

✅ The order has not been delivered for a long time: If the package has not been delivered beyond the estimated delivery time, please contact our customer service and we will help you check the logistics situation.

✅ Abnormal logistics information: If the logistics status has not been updated for a long time, please contact customer service for inquiry.

✅ Lost or damaged package: If the package you received is damaged, or the courier confirms that the package is lost, please contact us for compensation or reissue.

5. Contact information

📧 Customer service email: service@pime-hive.com

📞 Customer service phone: 15560195656

📍 Return address: Songyin Economic Community, No. 22, Lane 121, Songyin Yucai Road, Tinglin Town, Jinshan District, Shanghai

If you have any logistics-related questions, please feel free to contact us, our customer service team will answer you within 24 hours.

Thank you for choosing Pime-Hive, and wish you a happy shopping! 🚗✨