Welcome to Pime-Hive (pime-hive.com)! We are committed to providing users with high-quality car wash products and ensuring your shopping experience is worry-free. If you are not satisfied with the goods you received, you can apply for a return or exchange according to the following policy.

1. Scope of return and exchange

We provide a 30-day free replacement service. You can apply for a return or exchange within 30 days after receiving the goods, subject to the following conditions:

✅ The goods are unused and the original packaging and labels are intact;

✅ The goods are not damaged or contaminated, and do not affect secondary sales;

✅ The original order information must be attached when returning the goods;

✅ Due to product quality issues (such as damage, defects, wrong delivery, etc.), free returns and exchanges are available;

⚠️ Returns and exchanges are not supported in the following situations:

❌ Return and exchange applications for more than 30 days;

❌ Damaged, unsealed or used goods due to personal reasons;

❌ Promotional/clearance goods (except in special circumstances).

2. Return and Exchange Process

(1) Contact Customer Service

📧 Send an email to service@pime-hive.com and provide the order number, product photos and reason for return and exchange.

📞 Or call 15560195656 for consultation.

(2) Return the product

After confirming the return and exchange application, please send the product back to the following address:

📍 Return address: Songyin Economic Community, No. 22, Lane 121, Songyin Yucai Road, Tinglin Town, Jinshan District, Shanghai

(3) Processing refund/exchange

• After the return product is inspected and accepted, the refund will be returned to the original route within 3-7 working days.

• The exchanged product will be re-issued within 1-3 working days after confirmation, and the logistics tracking information will be provided.

3. Return and exchange shipping fee

• Due to product quality issues (such as damage, wrong delivery), we will bear the return and exchange shipping fee.

•For returns and exchanges not related to quality issues, the buyer shall bear the return shipping fee, and the shipping fee of the exchanged goods shall be borne by us.

4. Contact information

📧 Customer service email: service@pime-hive.com

📞 Customer service phone: 15560195656

📍 Return address: Songyin Economic Community, No. 22, Lane 121, Songyin Yucai Road, Tinglin Town, Jinshan District, Shanghai

If you have any questions about returns and exchanges, please feel free to contact us, our customer service team will answer you within 24 hours.

Thank you for choosing Pime-Hive, and wish you a happy shopping! 🚗✨