Welcome to Pime-Hive (pime-hive.com). We are committed to providing you with high-quality car wash products, and we also value your shopping experience and after-sales service. If you have any questions or need help during the shopping process, please feel free to contact us.

1. Contact information

📧 Customer service email: service@pime-hive.com

📞 Customer service phone: 15560195656

🏢 Company address: Songyin Economic Community, No. 22, Lane 121, Songyin Yucai Road, Tinglin Town, Jinshan District, Shanghai

📦 Return address: Songyin Economic Community, No. 22, Lane 121, Songyin Yucai Road, Tinglin Town, Jinshan District, Shanghai

2. Customer service hours

We provide professional customer support to ensure that your problems can be solved in a timely manner.

⏰ Working hours (Beijing time): Monday to Friday 09:00 - 18:00

📅 Rest days: Saturdays, Sundays and statutory holidays may have delayed responses, but we will still process your requests as soon as possible.

3. Consultation for the following situations

🔹 Product consultation: If you have any questions about the product, please contact the customer service team.

🔹 Order inquiry: Understand the order status, logistics progress or modify the order information.

🔹 Return and exchange application: Within 30 days after purchase, if there is a quality problem, you can apply for a free replacement.

🔹 Payment problem: If you encounter payment failure, repeated deductions, etc., please contact us in time.

🔹 Cooperation consultation: If you have business cooperation needs, you can contact us via email.

4. How to get help quickly?

Email contact: Please mark your problem type in the email title (such as "Order Inquiry", "Return Application") and provide detailed information so that we can solve the problem for you faster.

Phone contact: If your problem is urgent, it is recommended to call the customer service phone for consultation.

Social media & online support: In the future, we may open social media customer service or online chat service, so stay tuned!

Pime-Hive thanks you for your support, we will wholeheartedly provide you with the best service! 🚗✨