Welcome to Pime-Hive (pime-hive.com). We attach great importance to your personal information and privacy security, and promise to strictly protect your information security in accordance with relevant laws and regulations.
1. Information we collect
When you use the Pime-Hive website, we may collect the following types of information:
Personal information: name, contact information (phone, email), delivery address, payment information, etc.;
Order information: purchase records, transaction details, logistics information, etc.;
Device information: IP address, browser type, access time, access pages, etc., to optimize your experience;
Cookies data: used to store your preferences and improve the website experience (you can disable Cookies in your browser at any time).
2. How information is used
The information we collect will be used for the following purposes:
✅ Process your order, including payment, delivery and after-sales service;
✅ Provide customer support to resolve your inquiries and complaints;
✅ Improve website functionality and optimize user experience;
✅ Send promotions, discounts and new product recommendations (you can unsubscribe at any time);
✅ Ensure transaction security and prevent fraud;
We will not sell, rent or otherwise disclose your personal information to third parties unless you have your explicit consent or as required by law.
3. Storage and security of information
We use encryption technology and secure storage measures to ensure that your data will not be accessed, used or disclosed without authorization.
All payment information is certified by **PCI-DSS (Payment Card Industry Data Security Standard)** to ensure transaction security.
We store your personal information only when it is necessary for business and destroy it securely when it is no longer needed.
4. User Rights
You have the right to:
✔ Access, correct or update your personal information;
✔ Request deletion of your personal information (to the extent permitted by law);
✔ Choose whether to receive our marketing information;
✔ Manage your cookie preferences.
To exercise your rights, please contact us at service@pime-hive.com and we will process your request within 7 working days.
5. Information Sharing and Third-Party Services
We only share your information in the following circumstances:
Logistics service providers: To ensure timely delivery of goods, we will share necessary logistics information with express delivery companies;
Payment platform: Share payment information with payment service providers such as PayPal and credit card companies to complete transactions;
Legal requirements: We may need to disclose your personal information when required by government agencies or laws.
We require all partners to strictly comply with privacy protection regulations to ensure the security of your information.
6. Policy Updates
We may update this privacy policy from time to time to comply with the latest laws, regulations or business needs. If there are major changes, we will notify you through website announcements or emails.
7. Contact us
📧 Customer service email: service@pime-hive.com
📞 Customer service phone: 15560195656
📍 Company address: Songyin Economic Community, No. 22, Lane 121, Songyin Yucai Road, Tinglin Town, Jinshan District, Shanghai
If you have any questions or need help with your information security, please feel free to contact us and our customer service team will respond within 24 hours.
Thank you for trusting Pime-Hive, we are committed to providing you with a safe and high-quality shopping experience! 🚗✨